How to Provide a Personal Touch to Every Volunteer & Parent Every Month

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The longer I’m in ministry; the more I realize personalization is key.

When you’re personal with someone, it makes them feel special and cared about.

People want that feeling whether an organization is huge like Chick-fil-a or Trader Joe’s (both of which have tremendous customer loyalty because they’re good at personally caring for customers) or small like say a church.

And with current technology, and a little easy groundwork, it’s super easy to be personal in churches.

Here’s how you can provide a personal touch to every volunteer and parent each month.

Personal Touch to Volunteers

Every Sunday we have a leader huddle.

At the end, we ask for prayer requests and pray for the volunteers.

This is the groundwork (see, it really is little and easy).

The personal touch then happens during the week when I text every volunteer who gave a prayer request, letting them know I’m praying for them and asking if there’s any way I can help.

I keep a checklist of all our volunteers on my desk and put a checkmark next to everyone I text.

Some leaders I’ll text multiple times, but the checklist ensures that I text every volunteer at least 1x/month (Even if a volunteer doesn’t make it during the month, I still text them letting them know I’m thinking about them).

And if you’re working at a larger church, you can easily divvy up the list throughout the kids staff or even key volunteers.

All-in-all this only takes a few minutes out of each week, and the payoff is huge with the relational equity it builds.

PS- If you have an Android phone, you can even schedule the texts for random days & times during the week to make it feel more spur or the moment and thoughtful using an app called SMS Scheduler.

Personal Touch to Parents

This one requires more groundwork (especially in the vision casting department) compared to personal touch with volunteers, but it’s far from a massive undertaking.

A good time table to get it launched is 1 month, and working well in 3-6 months, depending on how many Small Group leaders you have and how quickly they buy in.

At our church, we use a curriculum called Orange, which is huge on Small Groups and Small Group leaders, which I love.

One thing they often talk about is that Small Group leaders should be involved in the lives of the kids in their Small Group outside of Sundays like going to recitals, sports games, birthday parties, etc.

This has always seemed unrealistic to me because I could never see myself finding the time to juggle my own kids plus 8 others outside of Sundays.

But we didn’t want to give up on Small Group leaders connecting outside of Sundays, especially with parents.

So we came up with a similar strategy to our personal touch with volunteers, but using the Small Group leaders instead.

We started by casting vision to our Small Group leaders that we wanted parents to know what was happening spiritually in their kids lives on Sundays, so parents could be part of that.

Next, we gave each Small Group leader a paper with a goal at the top, which was simply to text each parent of every regularly attending child in their group at least 1x/month.

Below the goal we had a checklist with each kid’s name along with the phone numbers and names of their parents.

We told Small Group leaders they should text parents about salvations, prayer requests, and big things that happened in Small Groups that parents should know about.

Then each week we pass around the checklist during our leader huddle for Small Group leaders to check off the kids whose parents they texted the previous week.

So by the end of each month we know if every parent has gotten a personal text from a Small Group leader or not.

Again this is super scalable to any sized church because the most texts leaders are going to have to send each month is around 10  (totally manageable, right?).

How do you provide a personal touch to volunteers and parents every month? Leave a comment!

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Brandon Horst

I am passionate about family, especially my amazing wife, Hannah, my daughter, Emery, and my son Tristan. I am also passionate about helping Family Ministry Leaders lead better. I love new ideas, innovation, and collaborating with other leaders to make those ideas and innovations better. I currently serve as the Next Gen Pastor at Centerpointe Church in Fairfax, VA.

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Brandon Horst

I am passionate about family, especially my amazing wife, Hannah, my daughter, Emery, and my son Tristan. I am also passionate about helping Family Ministry Leaders lead better. I love new ideas, innovation, and collaborating with other leaders to make those ideas and innovations better. I currently serve as the Next Gen Pastor at Centerpointe Church in Fairfax, VA.

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