How to Track and Reconnect with Families Who Haven’t Come in a While

You never want any family in your church to feel like if they stopped coming, nobody would even notice.

But at the church where I serve, we realized we didn’t have any system in place to actually track the attendance of our families.

We’re a smaller church, so we our basic strategy was we’ll-notice-if-a-family-doesn’t-come-in-a-while-and-follow-up-then.

Yet even in a smaller church, families can slip through the cracks, especially when regular attendance is becoming less and less frequent.

From a relational perspective, it’s vital to track attendance and reconnect with families if they’ve missed more than 4 weeks in a row.

From a church growth perspective, it doesn’t matter how many people you have coming in the front door, if just as many are leaving out the back.

Here’s the very simple method we use every Monday to track family attendance.

We use Church Community Builder’s platform for digital check-in, which makes this super simple (I’ll explain an alternative method next).

In CCB on the top right, go into “My Reports” and under “Events & Attendance” there’s “Individual Attendance Missed in a Row.”

Click onĀ “Individual Attendance Missed in a Row” and select “Group” under the first drop down menu.

Then select “[Your Kid’s Church Group Name]” under groups and type in “4” for “Missed greater than or equal to the last [blank] times.”

And bada-bing bada-boom, it shows us exactly which kids have missed 4 or more Sundays in a row.

Now here’s a simple alternative method if you don’t use Church Community Builder.

First, create a word document with all the regular attending families in your church listed.

Then each week compare your Sunday attendance with the list of families.

When a family misses, put the date and 1 tally mark next to their family.

If they miss a second week add another tally mark up until 4.

If they don’t miss a second Sunday, cross out the date and tally mark and start over.

Now, once you start tracking families attendance, and a family misses 4 weeks in a row, here’s how to reconnect.

At our church, we keep this as easy as possible.

If a family misses 4 weeks in a row, we simply text them and say, “Hey [Parent’s Name] haven’t seen you guys in a while. Just wanted to check how everything is going and ask if there’s anything we can pray with you about?”

We want it to feel like a gesture of reconnecting with a good friend you haven’t seen in awhile with a spiritual element included.

We don’t want it to feel like we’re trying to guilt or shame them back to church.

And what we’ve found is that families are always appreciative and normally respond either with a prayer request or coming back to church the next Sunday.

Do you track the attendance of regular families at your church?

What are ways you follow-up that you’ve found effective? Join the conversation!

And if this was helpful to you, please pass it along by sharing on Facebook.

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Brandon Horst

I am passionate about family, especially my amazing wife, Hannah, my daughter, Emery, and my son Tristan. I am also passionate about helping Family Ministry Leaders lead better. I love new ideas, innovation, and collaborating with other leaders to make those ideas and innovations better. I currently serve as the Next Gen Pastor at Centerpointe Church in Fairfax, VA.

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Brandon Horst

I am passionate about family, especially my amazing wife, Hannah, my daughter, Emery, and my son Tristan. I am also passionate about helping Family Ministry Leaders lead better. I love new ideas, innovation, and collaborating with other leaders to make those ideas and innovations better. I currently serve as the Next Gen Pastor at Centerpointe Church in Fairfax, VA.

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